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Signed in as:
filler@godaddy.com
Due to the nature of our business most sales will be considered final. If there is an issue with your order then please reach out to us and let us know within 3 days of delivery. Issues brought to our attention beyond the 3 day period will be at our sole discretion. You may contact us at chronicallynstitches@gmail.com
Lost Items
We are not responsible for stolen packages. We ship with tracking and it is the customers responsibility to ensure they are available for delivery. If your item is lost in transit please contact us and we will work with all parties to come to a conclusion. We reserve the right to request proof including police reports, reports from the post office and any other information that will help in determination of a conclusion.
Damages/Issues/Fraud
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We reserve the right to request that the item be returned in its original condition, or request proof of damages. In the case of fraud, we will request proof of such issue in the form of a police report before issuing a refund. If a charge back is made without contacting us, we reserve the right to pursue criminal charges and refusal of future services.
Exceptions / non-returnable items
If you are shipped the wrong item or if it comes damaged then please reach out to us at chronicallynstitches@gmail.com so that we can work with you on correcting the issue. We reserve the right to request the wrong item be returned, refuse a refund and offer credit or a replacement. Digital and custom items are final sale.
Refunds
If approved for a refund, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at chronicallynstitches@gmail.com.
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